Head of Operations

Title: Head of Operations

Location: Berlin

Start Date: ASAP

Apply: careers@pentatonic.com

Pentatonic are different. We want to destroy the consumption model. No more single use, instead we make from trash, modular product, re-recyclable; true circularity. But beyond the philosophy, the products and customer experience have to be world-class, or it will be a short journey that we take alone. 

The Head of Operations is a key member of the senior management team. The core requirement is to set up and optimise our processes as a business, with a focus on our B2C functions. You must ensure that our customer experience from the point an order is placed, is one to be proud of. 


  • Full ownership of fulfilment, warehousing, customer service, packaging, and returns / buy-back processes. 
  • Comprehensive development of our fulfilment supply chain, seeking out suppliers that can deliver to highest standards, internationally and to a sustainable ethos. To include the negotiation, on-boarding and management of those partners. 
  • Key leadership and contribution—in collaboration with fellow senior management and directors—across dependent or connected areas of the business, such as international expansion, customer experience, payments and systems selection and integrations. 
  • To recommend and implement business systems and processes that ensure rapid scale and international expansion can be delivered successfully. 
  • Direct responsibility for operational costs, and key contributor to business P&L. 
  • Operational team hire and management. 


  • 5-10 years' professional experience in a senior operations role, including responsibility across an e-commerce business function
  • Preferred experience at a retail direct-to-user ecommerce pure-play business
  • Detailed understanding of ERP software systems function
  • Detailed knowledge of international delivery, customer service operations, warehouse set-up and payment processing. 
  • Track record of successful management. 
  • Responsibilty for department costs as a minimum, preferably P&L experience.